Q: How can I contact The Observer?
You can reach us by phone at 541-963-3161 e-mail us at email@example.com.
Q: What if I forget my password?
If you forget your password, please use "Forgot Password?". A system generated password will be sent to the e-mail address on your account.
Q: How do I change my password?
Login and proceed to "Change Password". You will be prompted for your current and your desired new password. Please note that the password field is case sensitive and a minimum of 8 characters.
Q: Whom do I contact and what information do you need me to send when I discover that there is a problem with your web site?
If you experience a problem navigating our sites, please email us at firstname.lastname@example.org and describe in as much detail as possible, including the steps you take leading up to it, how often it occurs, and the exact text of any error message that you receive. The information you provide will help us to find a solution more quickly.
Q: What customer services are available?
You can request the following services online:
- Review activity on your account
- Report a service issue
- Suspend and restart delivery of your newspaper
- Donate to the Newspaper in Education Program
- Register a service complaint
- Make one-time or continuous credit card or bank draft payments
- Start a new subscription or restart an old stopped subscription
Q: If I go on vacation and wish to temporarily suspend my newspaper, will my account be credited?
If you notify us in advance, we will suspend delivery, and credit your billing period for the time you are away. Proceed to "Vacation Holds" to notify us of your vacation and to stop and restart home delivery. In most areas, suspensions can take effect in two days or less from the date you make the request. If you prefer, you can donate your vacation copies to students, through our Newspaper in Education program. You will be billed as usual for the period. To donate your vacation copies, proceed to "Vacation Holds" and choose the NIE donation option. You may also request your papers held for delivery upon your return by selecting the VacationPack option.
Q: What should I do if my newspaper does not arrive or if sections are missing?
Login and proceed to "Delivery Feedback" if your newspaper has not arrived by the guaranteed delivery time (6:00 p.m. Monday through Friday) Also, you may notify us of missing or damaged sections on this page as well. In most areas, if we receive your request before 6:00 p.m. we can redeliver another paper or the missing sections to you the same day.
Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?
If you provide a restart date when you suspend delivery you do not need to call again to restart your delivery. However, if the restart date has changed, or was not provided when the account was suspended, you can notify us by selecting the Vacation Holds option.
Q: Where can I order a subscription?
You can subscribe by visiting the Subscriptions link on your main menu or the Not a Subscriber? link on the Login page.